Returns & Refunds
This page sets out the final-sale policy that applies to every order placed with Vapes Online Shop. We sell vaping products in the United States to adults 21 and over, with secure card payment at checkout. Because these products are inhaled and cannot be resold once they leave our warehouse, we do not accept returns, and the only remedy we offer is for items that arrive damaged or defective.
Last updated: October 2026.
Policy overview
Orders are non-returnable and non-exchangeable once placed. This covers change of mind, flavor preference and ordering the wrong product, and it applies equally to devices that remain sealed, unopened or unused. If an item arrives damaged or does not function, you may submit a claim within 3 days of delivery; claims that we verify are resolved with a free replacement included in your next order.
1. Items eligible for a claim
- Arrived damaged: the device or its retail packaging was visibly broken on delivery.
- Defective on arrival: the device does not operate as intended out of the box, for example it will not activate, produce vapor or charge.
2. Claim deadline
Claims must be received within 3 days of the delivery date shown in tracking. Claims submitted after this period cannot be accepted, so we recommend inspecting and testing each item promptly after it arrives.
3. Items not eligible
- Any request based on change of mind, whether the item is opened or still sealed.
- Flavor or strength preference, or an incorrect selection made at checkout.
- Damage or defects reported more than 3 days after delivery.
4. How to submit a claim
Email service@vapesonlineshop.com and include:
- Your order number.
- The affected item or items.
- A brief description of the issue.
- A clear photo or video that shows the damage or the fault.
Do not send products back to us. Claims are assessed from the photo or video you provide, and we will confirm the outcome by email.
5. Resolution
When a claim is verified, a free replacement of the affected item is added to your next order and ships together with it. Damage and defect claims are resolved by replacement only; we do not issue refunds for them.
Questions
If you are unsure whether your situation qualifies, write to service@vapesonlineshop.com and our team will advise.