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Contact us
Real humans, US hours. Most emails answered within one business day.
Need help with an order, shipping, or choosing a product? Email us — it's the fastest way to reach the team, and most messages are answered within one business day.
Common questions
How do I check my order status?
Use our order tracking page, or email us at service@vapesonlineshop.com with your order number.
What is your return policy?
All orders are final sale and non-returnable, sealed items included. For an item that arrived damaged or defective, send your order number and a photo or video within 3 days of delivery; a verified claim is resolved with a free replacement in your next order. See the returns policy.
Do you ship to my state?
We ship to most US states. Restrictions vary — see vape laws by state for details.