Last updated: February 2026
VapesOnlineShop is an independent multi-brand vape retailer. All products ship from our Memphis, TN warehouse. This policy covers every brand we carry — including Geek Bar, RAZ, Lost Mary, Foger, Off Stamp, Nexa, Lost Angel, and all others listed on our site.
7-Day Satisfaction Guarantee
If you are not satisfied with your order, contact us within 7 calendar days of delivery. We will work with you on a return, exchange, or store credit — depending on the situation and product condition.
To qualify for a return:
| Requirement | Detail |
|---|---|
| Time window | Within 7 days of receiving your order |
| Product condition | Unused, unopened, in original sealed packaging |
| Proof of purchase | Order number or confirmation email |
| Contact method | service@VapesOnlineShop.com |
Once we receive and inspect the returned item, we will process your refund to the original payment method within 5–7 business days. Shipping costs are non-refundable unless the return is due to our error (wrong item shipped, damaged in transit, etc.).
Items That Cannot Be Returned
Due to health and safety regulations in the vape industry, we cannot accept returns on:
| Category | Reason |
|---|---|
| Opened or used vape devices | Once the seal is broken on a disposable vape, pod, or kit, it cannot be resold |
| E-liquid and pods with broken seals | Pre-filled pods and e-liquid are consumable products |
| Nicotine pouches (opened cans) | Opened nicotine pouch containers cannot be restocked |
| Clearance / final sale items | Marked as non-returnable at checkout |
If you received a product that was already opened or damaged on arrival, that is covered under our defective product policy below — not subject to these restrictions.
Defective Products & Manufacturing Issues
If your product has a manufacturing defect — dead on arrival, leaking from factory, battery not charging, screen not functioning — contact us as soon as possible with:
| What to provide | Why |
|---|---|
| Order number | So we can locate your purchase |
| Photo or short video of the issue | Helps us confirm the defect and speeds up resolution |
| Description of the problem | What happened, when it started, which product |
For confirmed manufacturing defects, we offer a replacement or full refund at no extra cost to you. If the product brand requires a serial number for warranty claims, please keep the original packaging or photograph the code before discarding it.
Missing or Lost Packages
Every order ships with tracking from our Memphis, TN warehouse. If your package is confirmed lost in transit — marked as delivered but never received, or stuck without movement for an extended period — we will issue a full refund after investigating with the carrier. Contact us with your order number and we will initiate the trace.
Wrong Item or Incorrect Flavor
If we shipped the wrong product or flavor, that is on us. Contact us within 7 days of delivery. We will send the correct item at no charge and arrange return of the incorrect one (return shipping covered by us).
Refund Timeline
| Step | Timeframe |
|---|---|
| Return request submitted | Day 0 |
| Team review & approval | 1–2 business days |
| Return shipped back (if required) | Varies by location |
| Item received & inspected | 1–2 business days after arrival |
| Refund processed to original payment | 3–5 business days after inspection |
| Refund visible on your statement | May take an additional 3–10 business days depending on your bank |
How to Contact Us
For any return, refund, warranty, or order issue:
Email: service@VapesOnlineShop.com
Website: Use the contact form on our Contact page
Response time: We aim to reply within 24 hours on business days.
Please include your order number in all communications — it helps us resolve your issue faster.