Last updated: February 2026
VapesOnlineShop.com (“we,” “us,” “our”) is an independent multi-brand vape and nicotine product retailer based in Memphis, Tennessee. This Privacy Policy explains what personal information we collect, how we use it, and what choices you have. It applies to all interactions with our website at vapesonlineshop.com, including browsing, account creation, purchases, and email subscriptions.
1. Information We Collect
Information you provide directly
| Data Type | When Collected | Purpose |
|---|---|---|
| Name, email, phone | Account creation, checkout, contact form, wholesale inquiry | Order processing, customer support, account management |
| Shipping & billing address | Checkout | Order fulfillment, shipping, tax calculation |
| Payment information | Checkout | Payment processing (we do not store card details — see Section 5) |
| Email address | Newsletter signup, checkout opt-in | Promotional emails, order updates, policy notifications |
| Product reviews & photos | Post-purchase review submission | Displayed on product pages to help other customers |
| Wholesale inquiry details | Wholesale application form | Evaluating wholesale partnership requests |
Information collected automatically
| Data Type | Technology | Purpose |
|---|---|---|
| IP address, browser type, device info | Server logs, Cloudflare | Security, performance optimization, bot protection |
| Pages visited, time on site, referral source | Google Analytics, site analytics | Understanding site usage, improving content and navigation |
| On-site behavior (page views, add-to-cart) | Facebook Pixel (ID: 1119006476804191) | Site analytics and audience measurement (not used for ad targeting — see Section 4) |
| Cookies and similar technologies | WooCommerce, WP Rocket, Cloudflare | Cart functionality, site caching, security |
2. How We Use Your Information
We use the personal information we collect for the following purposes:
Order fulfillment — Processing and shipping your order from our Memphis, TN warehouse, sending order confirmations and tracking updates, and handling returns or exchanges per our Return & Refund Policy.
Customer support — Responding to your questions, troubleshooting order issues, and processing warranty claims.
Email communication — If you opted in to our mailing list, we may send promotional emails about new products, sales, or policy updates. Every promotional email includes an unsubscribe link. Transactional emails (order confirmations, shipping updates) are sent regardless of subscription status.
Site improvement — Analyzing aggregated usage data to improve site performance, content, and user experience.
Legal compliance — Complying with applicable laws, including age verification requirements for nicotine product sales.
3. Information Sharing
We do not sell, rent, or trade your personal information.
We share data only with the following categories of trusted service providers, and only to the extent necessary for our business operations:
| Provider Type | Purpose | Data Shared |
|---|---|---|
| Payment processor | Processing credit/debit card transactions | Encrypted payment data (we never see or store your full card number) |
| Shipping carrier | Delivering your order | Name, shipping address, phone (for delivery notifications) |
| Email service | Sending transactional and promotional emails | Email address, name, order details |
| Hosting provider (Kinsta) | Website hosting and infrastructure | All site data is stored on Kinsta’s servers |
| CDN & security (Cloudflare) | Site performance, DDoS protection, bot filtering | IP address, browser info |
| Analytics (Google Analytics) | Site usage analysis | Anonymized/aggregated usage data |
We may also disclose personal information if required by law, court order, or government request, or to protect the rights, safety, or property of VapesOnlineShop.com or our customers.
4. Cookies & Tracking Technologies
Our site uses cookies and similar technologies for the following purposes:
| Cookie Type | Purpose | Can You Disable? |
|---|---|---|
| Essential (WooCommerce, session) | Shopping cart, checkout, login sessions | No — required for site to function |
| Performance (WP Rocket, Cloudflare) | Page caching, load speed, security | No — required for performance and security |
| Analytics (Google Analytics) | Aggregated site usage statistics | Yes — via browser settings or opt-out tools |
| Measurement (Facebook Pixel) | On-site behavior tracking for audience analytics | Yes — via browser settings or Facebook ad preferences |
Important note on Facebook Pixel: We use the Facebook Pixel for site analytics and audience measurement only. We do not run paid advertising campaigns on Facebook or Instagram (these platforms prohibit vape/nicotine product ads). The Pixel is not used to serve you targeted ads.
Most web browsers allow you to control cookies through their settings. Disabling essential cookies may prevent you from completing purchases on our site.
5. Payment Security
All payment transactions are encrypted using industry-standard SSL/TLS technology. Your credit card information is transmitted directly to our payment processor — we do not store, access, or retain your full card number, CVV, or expiration date on our servers.
You can verify that your connection is secure by checking for the lock icon in your browser’s address bar and confirming the URL begins with “https://”.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including:
Order records: Retained for a minimum of 3 years for accounting, tax, and legal compliance purposes.
Account information: Retained as long as your account is active. You may request account deletion at any time (see Section 7).
Email subscription data: Retained until you unsubscribe.
Analytics data: Aggregated and anonymized data may be retained indefinitely for site improvement purposes.
7. Your Rights & Choices
You have the right to:
| Right | How to Exercise |
|---|---|
| Access your data | Email us to request a copy of the personal information we hold about you |
| Correct your data | Update your account information directly, or email us for assistance |
| Delete your data | Email us to request deletion of your account and personal data |
| Unsubscribe from emails | Click the unsubscribe link in any promotional email, or email us |
| Opt out of analytics | Use browser privacy settings, Google Analytics opt-out extension, or Facebook ad preferences |
We will respond to data access, correction, and deletion requests within 30 days.
California Residents (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and share, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise your CCPA rights, email us at the address below.
8. Children’s Privacy
Our website and products are intended exclusively for adults aged 21 and older. We do not knowingly collect personal information from anyone under 21. If we become aware that we have collected data from a person under 21, we will delete that information promptly.
9. External Links
Our site may contain links to third-party websites, including brand manufacturer sites and industry resources. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policy of any website you visit. We do not share your personal information with third-party websites linked from our site.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Continued use of the site after changes are posted constitutes acceptance of the revised policy. For material changes, we will make reasonable efforts to notify registered customers by email.
11. Contact
For questions, data requests, or concerns about this Privacy Policy:
Email: service@VapesOnlineShop.com
Website: Contact page
This Privacy Policy applies solely to information collected through vapesonlineshop.com.